Return & Refund Policy

We want you to be happy with every order. If something isn't right, you can return it within 5 days of delivery.

You can return a product if:

  • It is unopened. The product must be sealed, unused and in its original packaging.
  • It arrived damaged. For example, a broken bottle, leaking product or crushed packaging.
  • You received the wrong order. A different product, size or quantity from what you ordered.

We can't accept returns for:

  • Products that have been opened or used, unless they arrived damaged or were the wrong item
  • Requests made more than 5 days after delivery

How to request a return

  1. Message us on WhatsApp at +92 307 1010330 within 5 days of delivery.
  2. Share your order number and clear photos of the product and packaging.
  3. We'll confirm your return and share the next steps.

Damaged or wrong items

If the mistake was ours, we'll send a replacement or a full refund, and we cover the return delivery cost.

Refunds

Once we receive and check the returned product, your refund is sent within 7 working days by bank transfer, JazzCash or Easypaisa. For unopened returns that weren't our mistake, the original delivery charge is not refunded.